Shipping Information Collection
- We collect shipping details including name, phone number, email, and delivery address to process and deliver orders accurately.
- Customers must provide complete and correct shipping information. SRT Global Enterprise is not responsible for delays or non-delivery due to incorrect or incomplete details.
Order Processing Time
- Orders are processed within 1–3 business days from the date of purchase.
- Any delays due to holidays, stock unavailability, or high demand will be communicated to customers.
Shipping Methods & Charges
- We use trusted courier partners for delivery.
- Shipping charges (if applicable) are displayed at checkout.
- Delivery timelines may vary based on location, courier service, and unforeseen circumstances.
Risk & Responsibility
- Risk of loss or damage passes to the customer once the order is handed over to the courier.
- Customers should track their shipments using the tracking details provided.
International Shipping (if applicable)
- Customs duties, import taxes, or fees may apply and are the responsibility of the customer.
- Delivery timelines for international shipments may vary based on the destination country and customs clearance.
Address Changes & Delivery Issues
- Requests to change the shipping address after order confirmation may not always be possible.
- SRT Global Enterprise is not liable for failed delivery due to incorrect or incomplete address, unavailability at the delivery address, or courier errors.
Lost or Damaged Shipments
- Customers must notify us within 7 days of delivery if the product is lost or damaged.
- We will coordinate with the courier partner for replacement or refund as per our Refund & Returns Policy.