Cancellation & Refund Policy - SRT GLOBAL ENTERPRISE

Orders once placed cannot be cancelled after they are processed and dispatched.
Customers may request cancellation within 12 hours of placing the order by contacting us at [your support email/phone].
If the cancellation request is received before dispatch, the full amount will be refunded to the original payment method within 7–10 business days.

Due to the nature of our products (spices & food items), we only accept refund requests in the following cases:
1. The product delivered is damaged, defective, or expired.
2. The wrong product has been delivered.
Customers must raise a refund request within 48 hours of delivery by writing to us at [your support email], with supporting images of the product and packaging.
Upon verification, refunds will be initiated to the original source of payment within 7–10 business days.

Shipping charges (if applicable) are non-refundable.
In case of a return due to damaged/defective goods, shipping charges will be borne by us.

For any queries related to cancellation and refund, please reach out at:
📧 Email: srtglobalenterprise@gmail.com
📞 Phone: +91-9962234830