Refund and Returns Policy

Overview

At SRT Global Enterprise, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Products may be returned within 7 days from the date of delivery.
Returned items must be unused, unopened, and in their original packaging.
Opened food products, perishable goods, and customized items are not eligible for return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and clear photos of the product for verification.
Upon approval, we will arrange a replacement or issue a refund.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable, except in cases where the return is due to our error.

Order Cancellation

Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.

Non-Returnable Items

Opened or used products
Perishable goods
Customized or special-order items
Gift cards and promotional items

Contact Us

SRT Global Enterprise
📧 Email: srtglobalenterprise@gmail.com

Last Updated: June 18, 2026

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